新联华假期 XO Tours · 报名、付款、取消、导游、保险、邮轮与机票常见问题
新联华假期 (XO Tours) 于1994年在加拿大温哥华创立，至今已服务全球华人旅客超过30年，在洛杉矶（Temple City）与温哥华设有办公室。
XO Tours (新联华假期) was founded in Vancouver, Canada in 1994 and has served Chinese-speaking travelers for over 30 years, with offices in Los Angeles (Temple City) and Vancouver.
唯一官方网站为 xotours.net。加拿大客人亦可浏览 xotours.ca，亚洲行程请见 xotoursasia.com。请认明官方网站，以免受骗。
Our only official website is xotours.net. Canadian customers may also use xotours.ca, and Asia tours are listed on xotoursasia.com. Please make sure you book through our official sites.
美国办公室地址：5546 Rosemead Blvd #101, Temple City, CA 91780。电话 626-618-0918，免费专线 1-800-978-1788。营业时间：星期一至五 上午9时至下午5时30分（国定假日休息）。
Our US office is at 5546 Rosemead Blvd #101, Temple City, CA 91780. Phone 626-618-0918, toll-free 1-800-978-1788. Hours: Mon–Fri 9:00 a.m.–5:30 p.m., closed on public holidays.
我们提供美加在地团（洛矶山脉、黄石、黄刀镇极光、温哥华一天游、加东名城等）、欧洲与中东精致团（土耳其、埃及、西葡、摩洛哥）、亚洲团（台湾、越南、中国）、澳纽行程，以及全球豪华邮轮与特价机票。
We offer North American tours (Canadian Rockies, Yellowstone, Yellowknife aurora, Vancouver day tours, Eastern Canada), Europe and Middle East tours (Turkey, Egypt, Spain & Portugal, Morocco), Asia tours (Taiwan, Vietnam, China), Australia & New Zealand, plus worldwide cruises and discounted airfare.
会。我们的团体行程均配有华语（国语）导游，部分行程亦可提供粤语或英语服务（报名时请先向我们查询），让长辈及家庭旅客安心出游。
Yes. Our group tours are led by Mandarin-speaking guides, and some tours can also offer Cantonese or English service (please ask when booking), so seniors and families can travel with ease.
您可直接在 xotours.net 选择行程与出发日期，加入购物车后线上付款；也可以致电 626-618-0918 或亲临办公室，由专人为您办理。
Choose a tour and departure date on xotours.net, add it to your cart and pay online. You can also call 626-618-0918 or visit our office and our staff will book it for you.
线上报名时可先缴付团费 5% 的订金以保留名额（于购物车结帐时选择），其余尾款依各行程「团费说明」所列期限付清。邮轮、专列及特别行程的付款规定依各行程说明为准。
When booking online you can hold your seat with a 5% deposit (chosen at checkout), with the balance due by the deadline shown in each tour’s price notes. Cruises, rail tours and special departures follow the payment terms shown on their tour pages.
网站接受信用卡／签帐卡（Visa、MasterCard、American Express 等）、Apple Pay、Google Pay、微信支付与支付宝线上付款；亦可选择银行转帐（下单后以电邮通知汇款资料）、支票或亲临办公室付款。
Our website accepts credit and debit cards (Visa, MasterCard, American Express, etc.), Apple Pay, Google Pay, WeChat Pay and Alipay online. You can also pay by bank transfer (details are emailed after you order), by check, or in person at our office.
取消费用依距离出发日的天数而定，越接近出发日费用越高。详细的取消与退费规定请参阅本网站《服务条款》第3条「取消与退费政策」及各行程「团费说明」，或致电客服查询。
Cancellation fees depend on how close to departure you cancel — the closer to the date, the higher the fee. See section 3 of our Terms of Service (Cancellation and Refund Policy) and the price notes on each tour page, or call us for details.
强烈建议。旅游保险可保障行程取消、医疗、行李遗失等意外状况，特别是年长旅客与出国行程。我们可协助您购买合适的旅游保险。
We strongly recommend it. Travel insurance covers trip cancellation, medical emergencies and lost baggage — especially important for seniors and international trips. We can help you choose a suitable plan.
一般包含行程表所列之住宿、交通、导游服务、表列餐食与景点门票。机票、小费、个人消费及自选活动通常不包含。各行程的包含与不包含项目请参考行程页面的「团费说明」。
Tour prices generally include listed hotels, ground transport, guide service, listed meals and admissions. Airfare, gratuities, personal expenses and optional activities are usually not included. See each tour's price notes for details.
是的，单人参团需补单人房差，金额依各行程而定。如您希望与同性团友拼房，可在报名时告知，我们将尽量安排。
Yes, solo travelers pay a single supplement, which varies by tour. If you'd like to share a room with a same-gender traveler, let us know when booking and we'll try to arrange it.
美国出发行程一般于洛杉矶指定地点或机场集合；加拿大行程多由温哥华指定酒店或机场接送。确切集合时间与地点会在出发前通知您。
US departures usually meet at designated Los Angeles locations or the airport; Canadian tours usually pick up from designated Vancouver hotels or the airport. Exact times and locations are confirmed before departure.
可以。我们提供国际及北美特价机票，可配合行程一并安排，也可单独购买机票。
Yes. We offer discounted international and North American airfare, either together with a tour or on its own.
可以。我们代理公主号、MSC 地中海邮轮等各大邮轮公司航线，并有华语领队随团的邮轮团，详情请见网站「游轮假期」分类。
Yes. We book major cruise lines such as Princess and MSC, including group cruises escorted by a Chinese-speaking tour leader. See the Cruise category on our website.
旅客须自行确认护照效期（一般须有6个月以上）及目的地签证规定。部分国家的签证，我们可提供申请资料与协助。
Travelers are responsible for checking passport validity (usually 6+ months) and visa requirements. For some destinations we can provide guidance and help with the application.
可以。家庭、公司或社团旅游均可依需求量身规划行程，欢迎来电洽询报价。
Yes. We can design private or custom itineraries for families, companies and community groups. Call us for a quote.
我们有许多行程节奏轻松，适合长者参加。报名前请告知您的身体状况或特殊需求，我们会推荐合适的行程。
Many of our tours are relaxed and senior-friendly. Please tell us about any mobility needs before booking and we'll recommend a suitable tour.
是的。美国新联华假期 (USA XO Tours Inc.) 为加州登记旅游业者，California Seller of Travel No. 2094010-40；加拿大公司新联华假期于卑诗省温哥华合法登记营业。
Yes. USA XO Tours Inc. is a registered California Seller of Travel, No. 2094010-40; our Canadian company operates as a registered travel business in Vancouver, British Columbia.
欢迎在网站订阅电子报，或追踪我们的 Facebook、Instagram 与 YouTube，即可第一时间收到最新行程与特价优惠。
Subscribe to our newsletter on the website, or follow us on Facebook, Instagram and YouTube to get new tours and deals first.
